Online Learning from the Center for REALTOR® Development (CRD)

Your hub for online courses, microcourses, and on-the-go resources.

Frequently Asked Questions


What do I do if I can't log in?

You should use your NAR credentials to log into your account. Please visit NAR's help page for ways to troubleshoot log-in issues.

I completed a designation or certification course. Where can I apply for the credential itself?

For information about and to apply for an NAR designation and certification, please visit

I am an international student. Can I complete a course?

Yes, international students can complete any course on this site. If you have an International REALTOR® Membership, register at using your M1 ID. If you are not a current member, register at as a guest. Upon completion of the course, you will receive an email with a link to submit your contact and office information. Please complete the form to receive information on next steps for earning the course’s corresponding credential.

What is your refund policy?

Refund requests may not exceed the original purchase price (including discounts) as listed on the purchase receipt.

Refunds are not available for credential courses, non-credential courses, or for products not purchased, e.g., obtained for free or through complimentary access.

Refund requests will be honored only if the following conditions are met:

  • Monthly Microlearning Subscription – refund will be granted if refund request is received within 24 hours after purchase
  • Annual Microlearning Subscription – refund will be granted if refund request is received within 24 hours after purchase

We reserve the right to grant refunds beyond these conditions at our discretion.

To apply for a refund, contact Customer Service at and provide the following information:

  • Student’s name
  • Product name
  • Date of purchase
  • Reason for the refund


  • No credit card information is needed to process a refund. Refunds will be credited to the same credit card with which the original purchase was made.
  • Once a refund request is made, a student’s access to the applicable course and/or subscription will be terminated.
  • The information contained in this refund policy supersedes any verbal or other written information that anyone may receive regarding this policy.

How do I request a refund?

Please contact and provide your name, the email on file, the product name, the date of purchase and the reason you are requesting a refund. Staff will follow up with you to confirm that the refund has been issued.

How do I cancel a monthly or annual microlearning subscription?

To cancel a monthly or annual microlearning subscription, go to “My Subscriptions” in the drop-down menu under your name, found in the top right corner of your account. You will find a list of your active subscriptions, with an “Opt Out” link for each. Clicking on “Opt Out” will cancel your subscription as of the next billing date. You will have access to the microcourses until that billing date; after that date you will no longer be able to access the microcourses unless you repurchase your subscription or buy an individual course.

What are the system requirements?

Operating Systems and Devices:

  • We standardize access to the Windows versions 8.1 and above, and Mac OS X 10.5 (Leopard) and above.
  • The platform will maintain active support for the 2 most recent public versions of Android and iOS device platforms. Most older versions will also function fine, however, to minimize the scope of possible QA and configuration support, we officially list the last 2 versions.


  • Internet Explorer: As of April 31st 2018, the platform supports IE 11 and above in accordance with Microsoft support standards.
  • Mozilla Firefox: most recent 2 public versions.
  • Chrome and Safari: most recent 2 public versions. We also support learners on Safari and Google Chrome. Most older versions will also function fine, however, to minimize the scope of possible QA and configuration support, we officially list the last 2 versions.

Connection Speed:
Connection speeds from standard broadband access will obviously improve learning experience within courseware itself.

Plug-Ins, Add-on Components, and Multimedia Support:
No required downloads for the platform. However, courseware and learning materials requirements vary and will depend on the content itself and its publisher’s requirements. It is our experience that most e-learning courseware typically requires specific plug-ins such as Adobe Flash to view multimedia. Clients leveraging a webinar integration may need their users to download the webinar platform to view webinars depending on the webinar provider.

Products listed as multimedia in the platform will use the popular video player, JW Player 7 and will start using JW player 8. This is the same player used by YouTube and most major websites. Should your organization produce video, we highly recommend the following settings as outlined by JW Player: (click to view article on video settings)


Where can I find the courses I've purchased on this site, or check my progress on a course?

You can find all the courses you've purchased, including courses that are completed or in-progress, in the My Learning section of your account. This tab is located in both the top navigation bar and in the drop down menu under your name in the top right corner. 

Courses will remain in your My Learning section and be available for you to complete or review until the date identified in the "Expiration Date" column. As of that date, you will no longer have access to the course, even if you have completed it.

How long do I have to complete a course?

You can find the expiration date for a course under the "Expiration Date" column in the My Learning section of your account. After a course expires you will no longer have access to it unless you repurchase it.

I purchased a course but after clicking on "Launch" the course does not open.

Typically, this has to do with certain settings in your browser. Try turning off your browser's pop-up blocker program(s) as well as pop-up blockers within any other software you may have such as Google or Yahoo toolbars.

Why isn't my audio and/or video working?

If you are having trouble viewing or hearing a course, check to ensure that the volume and speakers are turned on, and that your browser meets the learning platform's system requirements (found on this page under "What are the system requirements?" question tab). You can also check that your browser is updated to the most current version.

How do I bookmark my place in the course so that I can come back to it later?

The courses in our catalog automatically bookmark your place as you progress through the course. When you return to the course you will be asked to choose to begin again or launch where you left off.

How many times can I take a course exam?

Most of the courses associated with an NAR designation or certification include an exam at the end. You have three attempts to pass the exam; passing scores vary by course.

Where can I find my course completion certificate?

In the My Learning section of your account, click on the “Completed” tab. You will see a list of your completed courses. If there is a completion certificate associated with the course, you will find a link to that certificate under the course name. Clicking on the link will allow you to download and save or print the certificate. Please note that these certificates are for completion only, not Continuing Education credit.

Are your courses eligible for Continuing Education (CE) credit?

No, our courses are not currently eligible for CE credit. Courses purchased at our former site,, are eligible for CE credit if CE was chosen at the point of purchase.

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